Where Design Thinking Meets Change Management

Let's demystify Design Thinking - aka Human Centred Design.

Disruption and new ways of working is calling for different approaches to how we deliver change. At the same time, the employee experience is now regarded as important, if not more important, than the customer experience.

The key objective of this program is to learn to integrate the principles of design thinking into the way you lead or manage change to improve the overall end-user experience and adoption.

This self-paced program has a strong practical focus. It comes with a the Where Design Thinking Meets Change Management Playbook that features templates so you can apply the learning straight away. You can download this Playbook to keep.

Check out my intro clip on this online program.

Hi, I’m Lena Ross, your facilitator


I developed this masterclass so you can continue to build your change capability and learn anytime, anywhere.

I've made it as practical as possible with your downloadable playbook to keep.

We dive into how to put the ideas into practice and apply them straight away.

You can find out more about me and other resources on my website too!

Frequently Asked Questions


Can I download the learning clips?

While the clips cannot be downloaded, the playbook can and it's yours to keep!

Can I watch the learning clips more than once?

Yes, you can watch the clips as often as you like during your access period. 

Do I need to watch the clips in a specific order?

For optimal learning, we recommend you watch them in order because we walk through a phased design thinking framework.

We already have a change framework that we are applying in our work - how does this fit in?

This content and its application is what we can call 'methodology agnostic'. This means if you have a change framework or model in place at your organisation or change practice, you will be able to integrate these practices into your change toolkit.

Ready to join us? Here you go!

$349

Where Design Thinking Meets Change Management

Learn to integrate the principles of design thinking into the way you lead or manage change to improve the overall end-user experience and adoption.

Let's demystify Design Thinking - aka Human Centred Design.

Disruption and new ways of working is calling for different approaches to how we deliver change. At the same time, the employee experience is now regarded as important, if not more important, than the customer experience.

12 months access to course content.